2018 Seminars

Broaden your knowledge with our informative seminar featuring the self-service industry’s most respected though leaders. These seminars will deliver profound knowledge and experience that will enable you to develop your business using successful strategies.

10.45am - 11.15am

 

 

 

Adrian Thompson - imageHOLDERS

 

Re-Empowering Staff

 

With every new wave of technology, there is a perceived fear of machines taking away jobs. But kiosks can re-empower staff and provide them more opportunities to provide an exceptional customer journey. Adrian Thompson discusses how kiosks aren’t just for customers, but for staff too.

11.15am - 11.45am

 

 

 

Kris Bartel - Zivelo

 

The Self-Aware Environment: A history of how Restaurants, Stores, Hotels, and Spaces have integrated digital into their experiences and where it’s headed

 

Taking the most important aspects from the early days of Retail Innovation at eBay and deployments of self-order kiosks at one of the world’s largest QSR’s, Kris Bartel will share key insights into understanding how to deploy public computing as well as the history and predictions for Artificial Intelligence.  Come and learn about key tactical steps you can take today to start your journey to a beautiful customer experience in the future.

KEYNOTE

12.30pm - 1.00pm

 

 

 

 

Dr. Farhaan Mohideen - Intel Corporation

 

City engagement with Public Kiosks

 

The influx of people to cities are increasing demands on infrastructure and security at levels previously unseen. Major cities across the world are looking to increase their efficiency and provide an environment that is welcoming, with public services accessible with ease and private businesses being promoted, ensuring the public a safer and more pleasurable experience.

Public Kiosks are starting to appear in city streets and there is a growing number of services being deployed to make the public interaction with the city more efficient.

Intel and their partners are working towards providing solutions to smart cities. One such solution is the varied services that can be deployed on public kiosks, which could include surveillance, wayfinding, environmental sensing and many more. The session showcases how Intel is working with their partner LG MRI to bring such solutions to life through the Intel® IoT Market Ready Solutions Program.

2.00pm - 2.30pm




David Spratt - Epson Europe

 

Maximising User Experience for Customers and Service Providers

 

With the increasing preference for millennials to self-serve, the proliferation of kiosks offers opportunities to drive efficiencies at the point of service or transaction. David will explore how the kiosk itself can also be enhanced to provide the best user experience for both the customer and the service provider.

2.30pm 3.00pm

 

 

 

 

Neil Farr - Acquire Digital

 

Finding your way through interactivity

 

Using Digital Wayfinding solutions to enhance your client experiences.

 

With the increasing interest in digital interaction, wayfinding has become a hot topic for use in retail spaces, smart city, hospital and travel locations. Learn how the technology can be used beyond the kiosk, and how the kiosk itself can be used to generate revenue in unexpected ways. Acquire Digital’s rollouts of their wayfinder solution has given them interesting insights into the technologies, pitfalls, and unique requirements of a successful digital wayfinding solution.

3.30pm 4.00pm



Graeme Derby - Pyramid Computer GmbH

 

Three Golden Rules for Any Kiosk Deployment

 

In the presentation we will identify the 'Three Golden Rules for any Kiosk Deployment' and then outline the practical issues to be considered. Finally, It will highlight some examples of good practice and show a couple of poor deployments which gave kiosk development a bad name.

2017 Seminars

LGN Media Ltd

Media House, 10 St Thomas Place, Cambridgeshire Business Park,

Ely, Cambridgeshire CB7 4EX

10.45am - 11.15am

 

 

 

Adrian Thompson - imageHOLDERS

 

Re-Empowering Staff

 

With every new wave of technology, there is a perceived fear of machines taking away jobs. But kiosks can re-empower staff and provide them more opportunities to provide an exceptional customer journey. Adrian Thompson discusses how kiosks aren’t just for customers, but for staff too.

11.15am - 11.45am

 

 

 

Kris Bartel - Zivelo

 

The Self-Aware Environment: A history of how Restaurants, Stores, Hotels, and Spaces have integrated digital into their experiences and where it’s headed

 

Taking the most important aspects from the early days of Retail Innovation at eBay and deployments of self-order kiosks at one of the world’s largest QSR’s, Kris Bartel will share key insights into understanding how to deploy public computing as well as the history and predictions for Artificial Intelligence.  Come and learn about key tactical steps you can take today to start your journey to a beautiful customer experience in the future.

KEYNOTE

12.30pm 1.00pm

 

 

 

 

Dr. Farhaan Mohideen

Retail Solutions Division, Internet of Things Group, Intel Corporation

 

City engagement with Public Kiosks

 

The influx of people to cities are increasing demands on infrastructure and security at levels previously unseen. Major cities across the world are looking to increase their efficiency and provide an environment that is welcoming, with public services accessible with ease and private businesses being promoted, ensuring the public a safer and more pleasurable experience.

Public Kiosks are starting to appear in city streets and there is a growing number of services being deployed to make the public interaction with the city more efficient.

Intel and their partners are working towards providing solutions to smart cities. One such solution is the varied services that can be deployed on public kiosks, which could include surveillance, wayfinding, environmental sensing and many more. The session showcases how Intel is working with their partner LG MRI to bring such solutions to life through the Intel® IoT Market Ready Solutions Program.

2.00pm 2.30pm




David Spratt - Epson Europe

 

Maximising User Experience for Customers and Service Providers

 

With the increasing preference for millennials to self-serve, the proliferation of kiosks offers opportunities to drive efficiencies at the point of service or transaction. David will explore how the kiosk itself can also be enhanced to provide the best user experience for both the customer and the service provider.

2.30pm 3.00pm

 

 

 

 

Neil Farr - Acquire Digital

 

Finding your way through interactivity

 

Using Digital Wayfinding solutions to enhance your client experiences.

 

With the increasing interest in digital interaction, wayfinding has become a hot topic for use in retail spaces, smart city, hospital and travel locations. Learn how the technology can be used beyond the kiosk, and how the kiosk itself can be used to generate revenue in unexpected ways. Acquire Digital’s rollouts of their wayfinder solution has given them interesting insights into the technologies, pitfalls, and unique requirements of a successful digital wayfinding solution.

3.30pm 4.00pm



Graeme Derby - Pyramid Computer GmbH

 

Three Golden Rules for Any Kiosk Deployment

 

In the presentation we will identify the 'Three Golden Rules for any Kiosk Deployment' and then outline the practical issues to be considered. Finally, It will highlight some examples of good practice and show a couple of poor deployments which gave kiosk development a bad name